Webshop FAQ

SHIPPING

DELIVERY COSTS AND TIMES

Country Courier Cost Time
UK Mainland (Excluding Channel Islands, Scottish Highlands, Northern Ireland,)  

DHL Parcels

 

£5.95

 

1-3 Working Days

Channel Islands (Jersey, Gurnsey)  

DHL Express Worldwide

 

£24.95

 

3-5 Working Days

Scotland  

DHL Parcels

 

£5.95

 

3-5 Working Days

Northern Ireland  

DHL Express

 

£5.95

 

3-5 Working Days

ROI (Ireland) DHL Parcels £20 Currently Suspended*
Click & Collect Local Local Collection Free (contact first) Currently Unavailable 
Europe (Germany, Spain, Italy, France, Austria, Belgium, Bulgaria, Denmark, Hungary, Finland, Netherlands, Poland, Portugal, Sweden,) UPS £20 Currently Suspended*

*Please check the ‘WHAT HAPPENS AFTER BREXIT’ section for more information.

OUR DELIVERY POLICY

We use DHL Parcels UK for all orders within Mainland UK & Northern Ireland.

With the current situation of Covid-19 we have wavered the maximum amount of cans that can be ordered for our U.K customers only, so we can ensure you have enough beer to enjoy at home. The maximum volume for all international orders is 24 cans.

For all our shipping options, your order must be placed by 12 p.m. Monday to Friday to qualify.

Any item ordered after 12 p.m. at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.

For example: If you place an order after 12 p.m. on Thursday or Friday before 12 p.m. this will be processed and collected by our courier on the Friday and be shipped the following working day. I.E Monday. If you place an order after 12 p.m. on Friday or at the weekend, it will be processed on Monday and then delivered to you on Tuesday.

We aim to process orders the same or next working day, however, please allow up to 5 working days for U.K orders and 15 working days for international orders to be processed during very busy times.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page. If the address is entered incorrect at the time of placing the order, we have the right to reject a refund or replacement order.

DELIVERY FOR YOUR CONVENIENCE – DHL Parcels

If you provide us with your email address at the checkout you will receive an email on the day of delivery that will allow you to choose whether to:

Customers have the option to reschedule their delivery in flight if they are not going to be at home.

  • A 1-hour time slot notification
  • A ‘You’re next’ notification when the driver is 10 minutes away
  • And for even more convenience, there’s our Click and Collect service, offering you 3,500 handy ServicePoint locations to collect your parcel, seven days a week, from 7am until late, you will be informed about this via the courier.

If you need to contact DHL Parcel UK regarding your parcel, please give them a call on: 02476937770

Mon – Fri: 7am – 8pm

Sat: 8am – 6pm

Alternatively, you can check your tracking by the following link: https://track.dhlparcel.co.uk/

VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS

As these orders are paid for in the UK, VAT is payable on all our online webshop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.

Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them before ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred before processing any refund.

These terms and conditions do not affect your statutory rights.

WHAT TO EXPECT WHEN YOU PLACE AN ORDER

As soon as you place an order, you will receive an order confirmation email from Northern Monk online webshop and you will receive another email when it has been dispatched. Note: you should see tracking events within 24-48 hours (location dependent) after your package has been processed in our facility, so don’t worry if it doesn’t show you the details of delivery immediately. Please also check your junk mail if you feel you have not received delivery notification.

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and full credit for the product will be issued to your account, minus the delivery charge.

All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.

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If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking ‘I confirm I am at least 18 years of age’ during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.

LATEST UPDATES

Friday 22nd January

We have spent the last few years preparing for Brexit, including readying our facilities for increased international volume, installing additional technology, opening new brokerage offices, increasing staffing levels across our operations and expanding our ground network with additional capacity between the EU and the UK.

Despite the additional measures we have taken to help ensure that cross-border trade between the UK and the EU moves in the most efficient way for our customers, we regret to inform you that some shipments are experiencing disruption.

These delays are caused by increased border controls as well as incomplete or missing paperwork which is now required for shipments moving between Great Britain and the EU.

We apologise for the inconvenience as we work to clear the backlog in our system. Please trust that our team is working diligently to ensure your shipments reach their destination as soon as possible.

Please make sure your shipping systems are updated to the latest version and you complete all the necessary customs paperwork to accompany your shipment. You can find helpful guides and resources on our dedicated Brexit resource centre and can track your shipment and see the latest service impact information on ups.com.

PATRONS SOCIETY

Delivery of your box won’t be a confirmed date til closer, you will be informed via email, but will always be around a month later after your payment. We have to work it in with a packaging production team, once we have you will receive an email confirmation with your tracking number and be shipped out via DHL Parcels UK.

If you have received notification that your parcel is delayed, please contact DHL in the first instance. Once your order has left the brewery, DHL have full responsibility to ensure that your order is received safely. If they’re unable to help, please contact us at patronssocietypatronssociety@northernmonk.com.

If you can’t locate your delivery attempt card, please contact DHL Parcel UK on  02476937770

  • Mon – Fri: 7am – 8pm
  • Sat: 8am – 6pm

or to track your parcel please enter your tracking number into:https://track.dhlparcel.co.uk/

CLICK & COLLECT – LEEDS

*UPDATE*

We cannot offer click & collect from our Refectories in the current climate until further notice.

———-

MY CANS HAVE ARRIVED DENTED, WHAT CAN I DO?

Sorry to hear about that! Due to the fast moving nature of the online store, we don’t replace cans that are dented. We never intend for cans to arrive dented, however we’ve had previous reports of some cans getting slightly dented in transit. If this happens, don’t worry, the beer inside is still fresh! If you believe that your cans are badly damaged, please send photos to info@northernmonk.com.

MY CANS HAVE ARRIVED LEAKING AND DAMAGED, WHAT CAN I DO?

If this happens, get in touch with us at info@northernmonk.com and we can arrange a refund or replacement of the affected beers. Please attach photos of the damaged cans with your email.

DO YOU DELIVER OVERSEAS?

Yes, please check out our ‘Delivery & Costs’ section for further details.

WHAT HAPPENS AFTER BREXIT?

Dated 05/02/21

We’re getting in touch to give a further update on shipping to our Brethren in the EU. We’ve spent a lot of time over the last month working with our shipping consultant and regulators to ensure minimal disruption and cost implications for our international members, however, the guidance that we’re receiving is changing on a daily basis, which is making the situation really difficult to navigate.

We’re also aware that a lot of international parcels recently sent from the brewery are stuck in customs. We apologise to those of you who are currently experiencing delivery issues. On top of this, we’ve also just received new information that contrary to what we’ve previously been told, some countries that we ship to may be applying duty to our parcels.

Due to the above, we’ve had to make the decision to suspend international orders for the time being. Unfortunately, this will include the international Patrons Society boxes that were due to leave the brewery at the end of Jnauary.

We’re gutted to have to make this call. However, we can no longer guarantee the speed of delivery, or that you won’t be charged extra customs fees when / if your parcel eventually arrives. Our priority is delivering the best possible beer experiences to you, and with the constantly changing situation, we can’t currently guarantee that. However, we are confident and hopeful that these issues won’t be long term.

Again, we’re all really sorry about this, and we share your frustrations.

I NEED TO CONTACT MY INTERNATIONAL DEPOT?

You can visit the UPS website from your country of origin and under the contact is section you will find all the relevant information for your country point of contact.

For UK UPS website you can click the following link: https://www.ups.com/gb/en/help-center/contact.page?

RETURNS & REFUNDS

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require a receipt or proof of purchase.

If goods are to be returned to Northern Monk, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at info@northernmonk.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.

If there is a problem with your order or items are faulty, please contact the help desk at info@northernmonk.com or call 0113 243 6430

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at info@northernmonk.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

Need a different size?

There’s no cost to exchange your purchase, you simply need to cover the cost of sending it back to us, although if you’re based outside the EU, taxes and duties are applicable.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@northernmonk.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES

If you wish to exchange something in your order, you can either place a new order online for the replacement item if you are in a rush for your product. If you are happy to wait, you can simply return your order with a note requesting your exchange and the Returns team can swap this over for you, stock allowing.

We only replace items if they are the incorrect size, defective or damaged.

If you need to exchange it for the same item, send us an email at info@northernmonk.com and send your item to:

Northern Monk Webshop Department

Unit 7

Sydenham Rd

Leeds

LS11 9RU

GIFT ITEMS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

WHERE DO I RETURN MY PARCEL TO?

To return your product, you should mail your product to:

Northern Monk Webshop Department
Unit 7 Sydenham Rd
Leeds
LS11 9RU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This does not affect your statutory rights.

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If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking ‘I confirm I am at least 18 years of age’ during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.

ORDER PROCESS

HOW TO CHANGE OR CANCEL AN ORDER

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. However, in certain instances, we can cancel your current order and create a new one (subject to stock quantities). If your order has already been despatched from the warehouse, then you’ll need to return the unwanted item following our Returns procedure. Read ‘How to return an item’ for details on how to do so.

If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services team for advice on info@northernmonk.com. or 0113 2436430 9am – 5pm, 5 days a week.

ITEM OUT OF STOCK

If the item you’d like is online but out of stock, you can call to check availability in your local Refectory or by using our Fresh from the North app, alternatively check out your local bottle shop. If the product you want is available, then you can contact them directly.

Find your nearest stockists

CAN I COLLECT FROM A REFECTORY?

Due to the current climate, we cannot provide the collection of Northern Monk webshop orders from Northern Monk Refectories. Alternatively, you can use our Fresh from the North app to check stock.

MISSING, INCOMPLETE OR DAMAGED ITEMS

If your order is incomplete, please bear in mind that products may be sent out in multiple parcels and so arrive separately; please allow a little extra time before contacting us. You can check this by looking at your tracking https://track.dhlparcel.co.uk/

For damaged products, incomplete orders or despatched orders that don’t arrive within the expected time period, please email info@northernmonk.com, or call us on 0113 2436430, 9am – 5pm, 5 days a week.

I’VE RECEIVED NOTIFICATION FROM DHL THAT MY ORDER HAS BEEN DELIVERED, BUT I HAVE RECEIVED NOTHING.

Please contact DHL in the first instance. Once your order has left the brewery, DHL has full responsibility to ensure that your order is received safely. If they’re unable to help, please contact us at info@northernmonk.com.

If you can’t locate your delivery attempt card, please contact DHL Parcel UK on: 02476 937 770

  • Mon – Fri: 7am – 8pm
  • Sat: 8am – 6pm

or to track your parcel please enter your tracking number into: https://track.dhlparcel.co.uk/

I DON’T NEED TO PAY VAT, CAN YOU REMOVE THIS?

Unfortunately, as these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.

BRETHREN & INVESTOR DISCOUNT

HOW DO I USE MY BRETHREN DISCOUNT ON THE WEBSHOP?

When you checkout you’ll be asked to enter a code for each brethren card you wish to use, simply enter the number which can be found on the back of the card, if this does not work then please info@northernmonk.com, or call us on 0113 2436430, 9am – 5pm, 5 days a week.

HOW DO I USE MY INVESTOR DISCOUNT ON THE WEBSHOP?

You will have been informed how to apply your discount via email contact, if you are having issues with this then please contact us at info@northernmonk.com

PATRONS SOCIETY FAQ

WHEN WILL THE NEXT ROUND OF SUBSCRIPTIONS BE RELEASED?

Due to the nature of the Society we don’t announce this information ahead of time. We recommend keeping an eye on our social media channels for hints about release dates or you can sign up for our waiting list which can be found on each product.

HOW DO I MANAGE MY SUBSCRIPTION? 

To manage your Patrons Society subscription, log in to your account via the following link: https://northern-monk-brew-co.myshopify.com/account/login and click the Manage Subscriptions tab on the right.

HOW DO I CANCEL MY SUBSCRIPTION?

We offer full transparency and no commitments, so if you do want to leave us, it’s not a problem. If you’d like to cancel your order, you’ll need to visit the following link:

https://northern-monk-brew-co.myshopify.com/account/login

Click the Manage Subscriptions tab, next to each of the products you are subscribed to is a Cancel button. Click this if you no longer want to receive the subscription product. (Please see example below.)

If you cancel after the payment has left your account on the 1st, you will receive this month’s as your last Patrons Society box.

HOW DO I SWAP MY SUBSCRIPTION?

To manage your Patrons Society subscription swap, please email info@northernmonk.com

CAN I CHANGE THE CONTENTS OF MY BOX?

Each box is carefully curated, and intolerances / dietary requirements should be considered when subscribing. We cannot offer refunds or exchanges for single beers.

CAN I ADD ITEMS INTO MY PATRONS SOCIETY BOX?

You cannot add extra products selected from our online store into the box. The Patrons Society is a standalone, specially packaged box of beers, and we are unable to add further products into the boxes. If you wish to purchase additional items from the webshop, you will need to make a separate order.

CAN I COLLECT MY BOX FROM THE REFECTORIES?

We can’t offer the opportunity to collect Patrons Society boxes from the Refectories. Separating the boxes to send some to be stored at the Refectory for collection would mean splitting the deliveries, meaning issues for the courier, and logistical issues for both us and the Refectories when it comes to storage.

I HAVE SPECIFIC DIETARY REQUIREMENTS; CAN I REQUEST FOR A CHANGE OF BEERS?

Unfortunately, not, due to the varied styles of beer that we brew, the Patrons Society box will sometimes feature beers that contain allergens, for example, lactose. Any allergens are clearly stated on the can labels.

CAN I SIGN UP FOR MORE THAN ONE SUBSCRIPTION IN THE SAME ACCOUNT? 

To manage your Patrons Society subscription, log into your account via the following link: https://northern-monk-brew-co.myshopify.com/account/login and click the Manage Subscriptions tab on the right. Here you can make edits to your subscription and increase the quantity. If you would like a second subscription box to be sent to a different address, please get in touch with us at patronssocietypatronssociety@northernmonk.com

HOW DO I SKIP A PAYMENT?

Simply email patronssociety@northernmonk.com and let us know which box you would like to be skipped.

Please note this request needs to be made 15 working days before your next payment, please note that these requests cannot always be consider at busier periods, for example Christmas Holidays.

WHEN WILL MY PAYMENT BE TAKEN?

Regular and Alumni boxes payments are taken on the 1st of every month. (Unless stated otherwise)

Carthusian boxes payments will be taken on the date you sign up and charged every 2 weeks.

HOW DO I UPDATE MY BILLING INFORMATION? 

To manage your Patrons Society subscription, log into your account via the following link: https://northern-monk-brew-co.myshopify.com/account/login and click the Manage Subscriptions tab on the right.

In the Billing Information tab, you’ll find your current method of payment along with your current billing address. Please noteThis is not the same as the shipping address. You would edit the billing address in this section if the card holder’s place of residence, email address or card details have changed.

WHEN IS MY LAST CHANCE TO CANCEL AND NOT BE CHARGED FOR NEXT MONTH’S BOX?

The last chance to cancel is midnight of the day BEFORE payment is taken for next month’s box (the 1st). For example, to cancel November’s box, you would have to cancel before midnight on the 31st October. After this, you are locked in for the month and the payment cannot be refunded.

I MISSED OUT ON THE DEADLINE TO CANCEL MY SUBSCRIPTION; CAN I BE REFUNDED?

Unfortunately not. Once your payment has been processed, we cannot change anything, and you will still receive that month’s box. If you have cancelled after a payment has been taken, you will receive that box as your last.

HOW ARE MY PAYMENTS TAKEN?

All payments are taken via Stripe, we do not hold any financial data or card information on file. The payment provider is completely secure.

You will be entered into a regular credit or debit card payment schedule – you can cancel at any time by logging into your account.

If the card we have on file is declined by your card issuer, Stripe will reattempt payment again after 1 day, and up to 3 days from the initial failed payment. After this time, we will automatically cancel your subscription.

WILL I BE GIVEN NOTICE BEFORE THE NEXT CHARGE IS MADE?

Yes, you will receive email notifications 3 days prior to your payment taken.

MY PAYMENT WAS DECLINED, WHAT CAN I DO?

If your payment hasn’t gone through correctly, the most common reason is insufficient funds in the account registered, or a bank card being past its expiry date. Please check these details if you have payment issues. If you think something else is wrong, please contact us at patronssociety@northernmonk.com and we’ll do our best to help.

I RECEIVED NOTIFICATION THAT MY PAYMENT WAS UNSUCCESSFUL, WILL I STILL RECEIVE THAT MONTH’S BOX?

If your payment fails after the 4 attempts, you won’t receive the box.

WHY HAVE I HAD TWO PAYMENTS TAKEN BUT STILL NOT RECEIVED A BOX?

From the 1st July, we changed our payment scheme to ensure that everyone’s payments are taken on the 1st of every month. This should eliminate any issues experienced regarding two payments being taken before one box is received.

DELIVERY

WHEN WILL I RECEIVE MY FIRST BOX?

You will receive your first box at the end of the month that your first payment was taken. (Unless stated otherwise).

CAN I CHANGE MY ADDRESS PRIOR TO DISPATCH?

Yes – until the date that you will be notified via email, we always advise you to check your junk mail. Any changes made after this cut off will be reflected in your following months box.

HOW DO I UPDATE MY DELIVERY ADDRESS? 

To manage your Patrons Society subscription, log in to your account via the following link: https://northern-monk-brew-co.myshopify.com/account/login and click the Manage Subscriptions tab on the right. Click Edit to the right of the address.

You will then be taken to a page where you can modify any of the fields pictured below:

You must make shipping address changes via your Manage Subscriptions page, otherwise your Patrons Society box will not be delivered to the correct address.

We are currently seeing extremely high parcel volumes throughout our network. Our operational colleagues are working tirelessly to ensure that our service levels remain high and that services are not disrupted whilst ensuring that we comply with social distancing policies throughout our operation and warehouses.

The well-being of our customers, our people and our communities are of paramount importance. ‘Accepted at Delivery Point’ is our standard offering to minimise physical contact between our drivers and members of the public. To ensure that we are providing the best service possible in these unprecedented times we have extended our delivery window until 8pm and are delivering every weekend.

While we work to keep everyone safe, we are continually reviewing our operational processes. We will continue collecting and delivering parcels for our customers but there may be disruptions to some services under the current conditions.

This information needs to be changed before midnight the day before payment is taken (the last day of the month). After this, it may not be possible to amend the delivery address. Please contact patronssociety@northernmonk.com if you can’t access your customer portal correctly, or are still unsure.

WHEN WILL MY SUBSCRIPTION BOX BE SHIPPED?

We’re unable to confirm exact shipping dates, however, it will always be the final week of the month (apart from bank holidays and national holidays, where we’ll advise on any alternative delivery dates). We will endeavour to ensure that your box is delivered before the end of the month after payment was made. You will always receive an email confirmation when your box is on its way. If you don’t receive this, please let us know and we can track your delivery.

HOW DO I TRACK MY DELIVERY AND SELECT TO LEAVE IT IN A SAFE PLACE?

You will receive email confirmation and a tracking number once your Patrons Society box has left the brewery. Once you’ve received your tracking number, you can track its whereabouts via the following link: https://track.dhlparcel.co.uk/ or call on  02476937770

You will receive email notifications once your box has been scanned into the Leeds depot, and another once your parcel is out for delivery.

You also have a few options for your delivery:

  • reschedule the delivery in flight if you’re not going to be at home.
  • Leave in a safe place
  • Leave with a neighbour
  • Collect from a local Parcel Shop
  • Collect from DHL Parcel UK Depot
  • Change delivery day

DHL Parcel offer a Click and Collect service, which allows you to collect your parcel from one of 3,500 ServicePoint locations. You will be informed of this via the courier.

If you aren’t receiving delivery notifications, please check your junk mail. If you’re not receiving them at all, please contact us at patronssociety@northernmonk.com

WHAT HAPPENS IF MY DELIVERY IS DELAYED?

Please allow up to 5 working days for your order to be processed during busy times. If you receive notification that your parcel is delayed, please contact DHL in the first instance. Once your order has left the brewery, DHL have full responsibility to ensure that your order is received safely. You can contact DHL Parcel UK on 02476937770 (Mon – Fri: 7am – 8pm / Sat: 8am – 6pm).

If they’re unable to help, please contact us at patronssociety@northernmonk.com.

I CAN’T FIND MY DELIVERY ATTEMPT CARD?

If you can’t locate your delivery attempt card, please contact DHL Parcel UK on 02477711922

(Mon – Fri: 7am – 8pm / Sat: 8am – 6pm).

CAN I CHANGE MY DELIVERY FREQUENCY?

Receiving too much beer? (If that’s ever a bad thing!) No problem. Simply update your delivery frequency by emailing patronssociety@northernmonk.com.

MY CANS HAVE ARRIVED DENTED, WHAT CAN I DO?

Sorry to hear about that! Due to the fast moving nature of this club, we don’t replace cans that are dented. We never intend for cans to arrive dented, however we’ve had previous reports of some cans getting slightly dented in transit. If this happens, don’t worry, the beer inside is still fresh! If you believe that your cans are badly damaged, please send photos to patronssociety@northernmonk.com.

MY CANS HAVE ARRIVED LEAKING AND DAMAGED, WHAT CAN I DO?

If this happens, get in touch with us at patronssociety@northernmonk.com and we can arrange a refund or replacement of the affected beers. Please attach photos of the damaged cans with your email.

I CANCELLED MY SUBSCRIPTION, BUT STILL RECEIVED A BOX?

If you cancel your subscription on/after the day of payment, you will still receive next month’s box. If you believe you’ve received your order in error, please let us know.

DO YOU DELIVER OVERSEAS?

Yes, please check out our ‘Delivery & Costs’ section for further details.