Jobs

We’re currently recruiting for a number of exciting roles at Northern Monk. We’re looking for a Commercial Finance Co-Ordinator, Packaging Operative, Engineer, Webshop Operations Manager, Sales Support Co-Ordinator and two Key Account Managers to join our growing team. Read the job descriptions below, and apply by sending a CV and covering letter to  sophie@northernmonk.com.
View our Diversity & Inclusion Policy here, and our Recruitment Policy & Procedure here.

COMMERCIAL FINANCE CO-ORDINATOR

Application deadline: 24/02/2021

Reports to: Finance Director

Location: Leeds

Hours: 37.5 hours, Monday – Friday

Salary: £24,000 – £28,000

JOB PURPOSE:

Northern Monk has grown in revenue over 350% in the last 3 years, now operating across 3 sites with over 70 Monks; however, one thing that hasn’t changed is our commitment to delivering the best beer experiences for our teams, customers and consumers.

To support our continued growth and commitment to grow in stature as we grow in scale, we are looking for a Commercial Finance Manager to work with the commercial teams to ensure we bring them the required management reporting and insights, oversee commercial finance processes such as payroll & ledger postings, whilst working closely with our customers to ensure the best possible purchasing experience. The Commercial teams include the Sales Team, our Online Store, our Bars & office support functions (ex. People).

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive. The ideal candidate will have a keen attention to detail, be well-organised and comfortable working in a fast-paced, ever-evolving environment. Strong interpersonal and communication skills are also important, as you will be working closely with all other teams at Northern Monk.

In return, you’ll be part of a team of people working together to achieve the same goal. In addition to 29 days holiday, you’ll have two days a year to volunteer with a local charity, a pension with the People’s pension, birthday and anniversary treats, free fruit at work and plenty of beer. Once you’ve been with us a year, you’ll qualify for an annual health check and the Cycle2Work scheme.

We offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world.

DUTIES & RESPONSIBILITIES:

  • Owner of Commercial Management Reporting including assessing where information/visibility gaps exist, building reports and maintaining reports/results for presentation as required
  • Owner of the financial cycle for all Commercial areas: LDS & MCR Refectory, Chapter Hall, Events (ex. Hop City) & Online Store. This includes:
    • Weekly reports & reconciliations, including Bank/Charges allocations
    • Order sheets & Invoice posting
    • Analysis of results and drawing insights to feedback to the teams
  • Responsible for working closely with our trade customers to ensure we provide the best experience throughout the customer order cycle; including:
    • Customer payment postings & reconciliations
    • Customer remittances
    • Monitoring of inboxes & responding to customer queries
  • Responsible for Commercial Payroll cycle, including: the preparation, validation and processing of payroll
  • Responsible for ensuring Credit Control including maintaining accurate data and bringing visibility and insight
  • Responsible for timely and accurate submission of Off Trade invoices to individual EDI submission platforms
  • Accountability to ensure Orchestrated Beer is maintained and fully accurate for Sales data
  • Support Sales team with admin tasks as required, including but not limited to:
    • Setting up new partners on the system
    • Sending invoices/sales order requests
    • Setting up sales splits amongst commercial areas on the system at start of the month
  • Office admin tasks as required, for example:
  • Ad-hoc cash postings
  • Stationery and office supplies

IDENTIFYING TRENDS AND OPPORTUNITIES

  • Seek out educational opportunities; reading professional publications; maintain personal networks; participate in professional organisations
  • Research improvements in finance reporting/process legal requirements, ERP systems, customer management, etc and keep up to date on relevant changes to legislation.

REPRESENTATION

  • Attend and contribute to team meetings when required and share best practice with colleagues;

OTHER

  • Highly organized and structured way of working
  • Proactively seek out opportunities to improve personal and brewery way of working
  • Motivate, organise and encourage teamwork
  • Provide consistent and accurate updates to line manager regarding all areas of work
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required
  • Contribute to team effort by completing other tasks as needed.

Code of Conduct: Northern Monk expects all its members of staff to adhere to standards of processes, procedures and code of conduct. Specifically:

– Working on multiple work streams to a high degree of accuracy and attention to detail

– Demonstrating the company ethos and approach to partners and contacts through your professionalism, knowledge and enthusiasm

– Protecting and promoting the organisation’s values by keeping critical information confidential;

– Being a team player and contributing to the Monk values and ethos.

In return, we are committed to respecting and valuing all staff, achieving a good work/life balance, giving staff the space to learn and grow alongside the brewery and ensuring all staff play a role in developing and delivering our vision and plans.

 

PACKAGING OPERATIVE

Application deadline: 24/02/2021

Reports to: Canning Line Supervisor, Operations Manager

Location: Leeds

Salary: £18,535 – £20,000

Working hours: 37.5 hours, Monday – Saturday

Northern Monk is at an exciting time of growth. We are brewing and delivering more beer than ever! We are dedicated to supplying our customers with the best possible beer that we can. In order to do this, we are looking for someone to join our Packaging team. The Packaging Operative role is varied and includes supporting all aspects of packaging at Northern Monk. This role requires an employee who is committed to supporting our mission to create the best beer experiences in the world. The Packaging team are a highly motivated team and integral to operations at Northern Monk.

We are looking for someone who is passionate about beer, knows the importance of attention to detail, well-organised and comfortable working in a fast-paced, ever-evolving environment. Strong interpersonal and communication skills are also important, as you will be working closely with all other teams at Northern Monk, especially the Production and Warehouse teams.

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. Our Operations Team are at the core of our business and as a result we put their faces on the finished product so everyone knows who made the beer – you could be on there too!

We’re committed to improving the diversity of our Operations Team, so if you don’t have the relevant experience but are part of a group that is underrepresented in the beer industry, we would love to hear from you. We are committed to providing a safe and inclusive workplace.

In return, you will be part of a team of people working together to achieve the same goal. In addition to 29 days holiday, you will have two days a year to volunteer with a local charity, a pension with the People’s pension, birthday and anniversary treats, free fruit at work and plenty of beer. Once you’ve been with us a year, you’ll qualify for an annual health check and the Cycle2Work scheme.

We offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world.

DUTIES & RESPONSIBILITIES:

The following outlines the roles and responsibilities of the post holder:

  • Filling cask and keg to the standard operating procedure and in line with the regulatory requirements.
  • Packing on a canning line, ensuring the boxes are carefully and timely packed correctly and with excellence
  • Operating the labelling machine
  • Safe and orderly palletising of filled boxes
  • Ensuring the canning line is kept clean and cleaned thoroughly at the end of each run.
  • Assisting the Warehouse Team in putting orders on to pallets in a safe and tidy manner ready for collections
  • Helping the Production and Warehouse teams maintain a clean and safe working environment.

IDENTIFYING TRENDS AND OPPORTUNITIES

  • Monitor competition by gathering current marketplace information on products and packaging
  • Seek out educational opportunities; reading professional publications; maintain personal networks; participate in professional organisations
  • Feed relevant information back

REPRESENTATION

  • Attend and contribute to team meetings and share best practice with colleagues
  • Represent Northern Monk at trade exhibitions, events and tastings (sometimes during evenings and weekends) where possible

OTHER

  • Motivate, organise and encourage teamwork
  • Provide consistent and accurate updates to line manager regarding all areas of work
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required
  • Contribute to team effort by completing other tasks as needed.
  • This list is not exhaustive but an indication of the roles and responsibilities of the Packaging Operative.

Code of Conduct; Northern Monk expects all its members of staff to adhere to standards of processes, procedures and code of conduct. Specifically:

– Working on multiple work streams to a high degree of accuracy and attention to detail;

– Demonstrating the company ethos of community, collaboration and creativity through your professionalism, knowledge and enthusiasm

– Protecting and promoting the organisation’s values and keeping critical information confidential;

– Being a team player and contributing to the Monk values and ethos.

In return, we are committed to respecting and valuing all staff, achieving a good work/life balance, giving staff the space to learn and grow alongside the brewery and ensuring all staff play a role in developing and delivering our vision and plans.

KEY ACCOUNT MANAGER - NORTH

Application deadline: 12/03/2021

Reports to: Head of Sales
Location: North (M62 corridor)
Hours: 37.5hrs, Monday – Friday
Salary: Dependent on experience

JOB PURPOSE:

Northern Monk as a brewery has grown revenue over 350% in the last 3 years, now operating across 3 sites with over 70 Monks; however, one thing that hasn’t changed is our commitment to delivering the best beer experiences for our teams, customers and consumers. We are looking for two senior sales professionals to help win and manage key customer relationships across the trade including influential independent free trade and regional/national multiple operators. The Key Account Manager will spend their time targeting and winning new business and activating the Northern Monk brand in these venues. The KAM role is focused on our drive into the leading and prestige sector of the market and ultimately, they will be accountable for delivering the total channel revenue budget.

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. We also need you to share our passion in providing the world’s best beer experiences for our customers, not only when drinking Northern Monk beer but also when meeting and buying beer from our world class Sales Team.

The role requires you to support our Head of Sales in a growing sales team by managing and winning strategic customers. As we continue to grow, this role will develop into a national sales role for the right candidates and therefore candidates need to demonstrate an ability to operate at this level by delivering channel revenue targets.

We believe we have a strong internal culture, and the successful candidate will live out our values of community and collaboration. In addition to demonstrating strong sales skills and the ability to work in a fast-paced, ever-evolving environment.

In return, you’ll be part of a team of people working together to achieve the same goal. In addition to 29 days holiday, you’ll have two days a year to volunteer with a local charity, a pension with the People’s pension, birthday and anniversary treats, free fruit at work and plenty of beer. Once you’ve been with us a year, you’ll qualify for an annual health check and the Cycle2Work scheme.

As mentioned above, we offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world. Northern Monk is committed to providing a world class working environment and we are proud to say that our employees agree!

DUTIES & RESPONSIBILITIES:

The following outlines the roles and responsibilities of the post holder:

  • Head up our drive into the premium market and set the strategy for the region
  • Win new business in key on trade outlets to help drive ROS and awareness across the Northern Monk portfolio of beers
  • Manage customer relationships to drive ROS/permanent taps via best-in-class customer support, training, engagement and events
  • Responsibility for our on-trade channel strategy with support from Head of Sales to deliver annual budget and drive growth agenda
  • At all times be the face of Northern Monk in your region as a true ambassador for the company and brand
  • To take a proactive approach in helping share best practice across the Northern Monk sales team
  • To maintain a high level of professionalism in all correspondence and communication relating to our wholesale/key account customers and Northern Monk
  • Help with monthly specials stock allocation/rotation to ensure we maximise sales across your channels commercially and efficiently.
  • Be comfortable representing the values and ethos of the company at all times
  • Work with sales support to ensure the tasks of order processing, delivery notes and invoicing are all achieved timely and efficiently across your customer base.

OTHER

  • Be motivated, organised and encourage teamwork.
  • Must be passionate about brand and achieving something incredible
  • React quickly and positively to changing priorities
  • Provide consistent and accurate sales team updates regarding all areas of work
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required
  • Contribute to team effort by completing other tasks as needed

PERSON SPECIFICATION

  • Strategic thinker with strong commercial acumen
  • Ability to operate and negotiate at key account/national level
  • Very good understanding of the on-trade market/landscape across your region
  • Must have a solid network and track record of success across the premium on trade at groups level
  • Knowledge of the craft beer market including wholesale, key accounts and bottle shops is ideal
  • Strong communicator across written and verbal
  • Highly organised
  • Ability to work in a fast-paced environment

Code of Conduct: Northern Monk expects all its members of staff to adhere to standards of processes, procedures and code of conduct. Specifically:

– Working on multiple work streams to a high degree of accuracy and attention to detail

– Demonstrating the company ethos and approach to partners and contacts through your professionalism, knowledge and enthusiasm

– Protecting and promoting the organisation’s values by keeping critical information confidential

– Being a team player and contributing to the Monk values and ethos.

In return, we are committed to respecting and valuing all staff, achieving a good work/life balance, giving staff the space to learn and grow alongside the brewery and ensuring all staff play a role in developing and delivering our vision and plans.

 

 

KEY ACCOUNT MANAGER - LONDON

Application deadline: 12/03/2021

Reports to: Head of Sales
Location: London
Hours: 37.5hrs, Monday – Friday
Salary: Dependent on experience

JOB PURPOSE:

Northern Monk as a brewery has grown revenue over 350% in the last 3 years, now operating across 3 sites with over 70 Monks; however, one thing that hasn’t changed is our commitment to delivering the best beer experiences for our teams, customers and consumers. We are looking for two senior sales professionals to help win and manage key customer relationships across the trade including influential independent free trade and regional/national multiple operators. The Key Account Manager will spend their time targeting and winning new business and activating the Northern Monk brand in these venues. The KAM role is focused on our drive into the leading and prestige sector of the market and ultimately, they will be accountable for delivering the total channel revenue budget.

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. We also need you to share our passion in providing the world’s best beer experiences for our customers, not only when drinking Northern Monk beer but also when meeting and buying beer from our world class Sales Team.

The role requires you to support our Head of Sales in a growing sales team by managing and winning strategic customers. As we continue to grow, this role will develop into a national sales role for the right candidates and therefore candidates need to demonstrate an ability to operate at this level by delivering channel revenue targets.

We believe we have a strong internal culture, and the successful candidate will live out our values of community and collaboration. In addition to demonstrating strong sales skills and the ability to work in a fast-paced, ever-evolving environment.

In return, you’ll be part of a team of people working together to achieve the same goal. In addition to 29 days holiday, you’ll have two days a year to volunteer with a local charity, a pension with the People’s pension, birthday and anniversary treats, free fruit at work and plenty of beer. Once you’ve been with us a year, you’ll qualify for an annual health check and the Cycle2Work scheme.

As mentioned above, we offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world. Northern Monk is committed to providing a world class working environment and we are proud to say that our employees agree!

DUTIES & RESPONSIBILITIES:

The following outlines the roles and responsibilities of the post holder:

  • Head up our drive into the premium market and set the strategy for the region
  • Win new business in key on trade outlets to help drive ROS and awareness across the Northern Monk portfolio of beers
  • Manage customer relationships to drive ROS/permanent taps via best-in-class customer support, training, engagement and events
  • Responsibility for our on-trade channel strategy with support from Head of Sales to deliver annual budget and drive growth agenda
  • At all times be the face of Northern Monk in your region as a true ambassador for the company and brand
  • To take a proactive approach in helping share best practice across the Northern Monk sales team
  • To maintain a high level of professionalism in all correspondence and communication relating to our wholesale/key account customers and Northern Monk
  • Help with monthly specials stock allocation/rotation to ensure we maximise sales across your channels commercially and efficiently.
  • Be comfortable representing the values and ethos of the company at all times
  • Work with sales support to ensure the tasks of order processing, delivery notes and invoicing are all achieved timely and efficiently across your customer base.

OTHER

  • Be motivated, organised and encourage teamwork.
  • Must be passionate about brand and achieving something incredible
  • React quickly and positively to changing priorities
  • Provide consistent and accurate sales team updates regarding all areas of work
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required
  • Contribute to team effort by completing other tasks as needed

PERSON SPECIFICATION

  • Strategic thinker with strong commercial acumen
  • Ability to operate and negotiate at key account/national level
  • Very good understanding of the on-trade market/landscape across your region
  • Must have a solid network and track record of success across the premium on trade at groups level
  • Knowledge of the craft beer market including wholesale, key accounts and bottle shops is ideal
  • Strong communicator across written and verbal
  • Highly organised
  • Ability to work in a fast-paced environment

Code of Conduct: Northern Monk expects all its members of staff to adhere to standards of processes, procedures and code of conduct. Specifically:

– Working on multiple work streams to a high degree of accuracy and attention to detail

– Demonstrating the company ethos and approach to partners and contacts through your professionalism, knowledge and enthusiasm

– Protecting and promoting the organisation’s values by keeping critical information confidential

– Being a team player and contributing to the Monk values and ethos.

In return, we are committed to respecting and valuing all staff, achieving a good work/life balance, giving staff the space to learn and grow alongside the brewery and ensuring all staff play a role in developing and delivering our vision and plans.

SALES SUPPORT CO-ORDINATOR

Application deadline: 12/03/2021

Reports to: Sales Distribution Manager
Location: Leeds
Hours: 37.5 hours, Monday – Friday
Salary: Dependent on experience

JOB PURPOSE:

Northern Monk as a brewery has grown revenue over 350% in the last 3 years, now operating across 3 sites with over 70 Monks; however, one thing that hasn’t changed is our commitment to delivering the best beer experiences for our teams, customers and consumers.

Our Sales Team is committed and hard-working and has reached a stage where they need an additional member to come alongside them and support on customer service and administration. We are looking for someone who is passionate about providing an excellent level of service to our customers and representing Northern Monk and our values both online, over the phone and customer facing. This person needs to be highly organised as the role will be varied and fast paced.  You will need to have the ability to work on multiple tasks to a high degree of accuracy showing attention to detail whilst supporting our sales team across multiple channels including export, wholesale and direct. Strong inter-personal and communication skills are also important as you will be working closely with all other teams at Northern Monk. We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. Our customers come to us because we create some of the best beer experiences in the world and we want to add to the level of service that we can provide with this role.

DUTIES & RESPONSIBILITIES:

The following outlines the roles and responsibilities of the post holder:

  • To manage all customer orders with both efficiency and excellence through phone calls, emails and follow up calls to provide superior customer service at all times.
  • Where required, the role will also support face to face with customers.
  • Support export customer orders with monthly customs paperwork, pricing and transport admin.
  • To take responsibility of your personal email plus the drink@northernmonk.com and provide a speedy response to all inbound enquiries.
  • To take a proactive approach in supporting the field team, manage the Northern Monk customer base via loading orders, dealing with customers and managing admin duties.
  • To maintain a high level of professionalism in all correspondence relating to our customers and Northern Monk.
  • Process manage inbound orders via third party distributor to ensure orders are processed in a timely manner and sent out on time.
  • Be comfortable representing the values and ethos of the company always.
  • To field phone calls and support our sales team with general administration duties.
  • To fulfil the tasks of order processing, delivery notes and invoicing.
  • Liaise with finance team to ensure efficient processing/recording of all customer invoicing on time.
  • Liaise with warehouse team to communicate all orders and ensure processing and planning is efficient.

OTHER:

  • Be motivated, organised and encourage teamwork.
  • Must be passionate about brand and achieving something incredible.
  • React quickly and positively to changing priorities.
  • Provide consistent and accurate updates sales team regarding all areas of work.
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required.
  • Contribute to team effort by completing other tasks as needed.

PERSON SPECIFICATION:

  • Strong communicator across written and verbal
  • Highly organised
  • Ability to work in a fast-paced environment
  • Strong excel & analytical skills

Code of Conduct: Northern Monk expects all its members of staff to adhere to standards of processes, procedures and code of conduct. Specifically:

– Working on multiple work streams to a high degree of accuracy and attention to detail

– Demonstrating the company ethos and approach to partners and contacts through your professionalism, knowledge and enthusiasm

– Protecting and promoting the organisation’s values by keeping critical information confidential

– Being a team player and contributing to the Monk values and ethos.

In return, we are committed to respecting and valuing all staff, achieving a good work/life balance, giving staff the space to learn and grow alongside the brewery and ensuring all staff play a role in developing and delivering our vision and plans.

ENGINEER

Application deadline: 12/03/2021

Reports to: Operations Manager, Chief Operations Officer
Location: Leeds
Working hours: 37.5 hours per week
Salary:  £27,000 – £35,000

Northern Monk is at an exciting time of growth. We are brewing and delivering more beer than ever! We are dedicated to supplying our customers with the best possible beer that we can. In order to do this, we are looking for someone to join our Operations to support maintenance and development of all mechanical equipment on site. The role of Engineer is varied and includes supporting all aspects of Operations, managing an ongoing maintenance schedule to ensure adherence with all HSE guidance, day to day site maintenance and working to limit down time. This role requires an employee who is committed to supporting our mission to create the best beer experiences in the world. The Operations team are a highly motivated team and integral to Northern Monk.

We are looking for someone who is passionate about beer, knows the importance of attention to detail, well-organised and comfortable working in a fast-paced, ever-evolving environment. Strong interpersonal and communication skills are also important, as you will be working closely with several teams at Northern Monk.

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. Our Operations Team are at the core of our business and as a result we put their faces on the finished product so everyone knows who made the beer – you could be on there too!

In return, you will be part of a team of people working together to achieve the same goal. In addition to 29 days holiday, you will have two days a year to volunteer with a local charity, a pension with the People’s pension, birthday and anniversary treats, free fruit at work and plenty of beer. Once you’ve been with us a year, you’ll qualify for an annual health check and the Cycle2Work scheme.

We offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world.

ESSENTIAL SKILLS

  • Minimum of degree or similar qualification (ONC, C&G, BTEC/NVQ L3 or equivalent) in mechanical/electrical engineering
  • 18th Edition IET Wiring Regulations Certified
  • 1+ years experience in a similar hands-on maintenance role in food or drinks industry
  • Experience in fault finding across multiple systems
  • IT competence for manipulation and use of spreadsheets and report writing
  • Welding/Fabrication qualification would be preferable
  • Experience in project management

DUTIES & RESPONSIBILITIES

The following outlines the roles and responsibilities of the post holder:

  • Maintain good working function of all automation in the brewery to minimise downtime and process loss.
  • Develop and manage a routine maintenance programme for both production sites.
  • Coordinate and manage vendors for systems maintenance, equipment repair, and new installations.
  • Help lead new project development and optimisation.
  • Develop and manage a programme for periodic systems and equipment validation/testing.
  • Train and comply with lock-out procedures.
  • Develop SOPs and logs for program operations and preventive maintenance.
  • Manage ordering, inventory, and logs for tools and parts/supplies, including price negotiations with vendors and shippers.
  • Work with management to continually recognise and assess possible plant improvements.
  • Respond to emergency calls during off shift as needed.

IDENTIFYING TRENDS AND OPPORTUNITIES

  • Monitor competition by gathering current marketplace information on best practice in the industry
  • Seek out educational opportunities; reading professional publications; maintain personal networks; participate in professional organisations
  • Feed relevant information back

REPRESENTATION

  • Attend and contribute to team meetings and share best practice with colleagues
  • Represent Northern Monk at trade exhibitions, events and tastings (sometimes during evenings and weekends) where possible

OTHER

  • Motivate, organise and encourage teamwork
  • Provide consistent and accurate updates to line manager regarding all areas of work
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required
  • Contribute to team effort by completing other tasks as needed.

This list is not exhaustive but an indication of the roles and responsibilities of the Engineer.

Code of Conduct; Northern Monk expects all its members of staff to adhere to standards of processes, procedures and code of conduct. Specifically:

– Working on multiple work streams to a high degree of accuracy and attention to detail;

– Demonstrating the company ethos of community, collaboration and creativity through your professionalism, knowledge and enthusiasm

– Protecting and promoting the organisation’s values and keeping critical information confidential;

– Being a team player and contributing to the Monk values and ethos.

In return, we are committed to respecting and valuing all staff, achieving a good work/life balance, giving staff the space to learn and grow alongside the brewery and ensuring all staff play a role in developing and delivering our vision and plans.

 

 

WEBSHOP OPERATIONS MANAGER

Application deadline: 12/03/2021

Reports to: Chief Operations Officer
Location: Leeds
Hours: 37.5hrs, Monday – Friday, (1 Saturday/month for Patrons Society packing)
Salary: Dependent on experience

JOB PURPOSE:

The Northern Monk Webshop started in 2017 and has since become our 2nd largest channel, with growth in the last year of over 300%. Despite this incredibly rapid growth, one thing that hasn’t changed is our commitment to delivering the best beer experiences for our customers. The Webshop is such an important channel for us because, from a customer purchase to when they receive and open their order, we have a direct impact on the beer experience they receive; from freshness/storage of the beer packed, to speed of fulfilling the order, and the presentation and contents of the package they receive and open.

We are looking for an Operations Manager that is as passionate as we are about making sure each customer receives the best beer experience possible. The Operations Manager is responsible for running the Webshop: from bringing ideas on how we improve the customer experience, rotation of stock, managing the packing team, to processing & fulfilling customer orders quickly and correctly. Once an order is placed, it is the Operations Manager’s responsibility to make sure customer’s expectations are exceeded in receiving their order!

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality and customer beer experiences. We are not only looking for someone with excellent organisation and attention to detail, but someone that wants to bring strategic ideas to ensure we’re constantly improving customer experiences.

In return, you’ll be part of a team of people working together to achieve the same goal. In addition to 29 days holiday, you’ll have two days a year to volunteer with a local charity, a pension with the People’s pension, birthday and anniversary treats, free fruit at work and plenty of beer. Once you’ve been with us a year, you’ll qualify for an annual health check and the Cycle2Work scheme.

As mentioned above, we offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world. Northern Monk is committed to providing a world class working environment and we are proud to say that our employees agree!

DUTIES & RESPONSIBILITIES:

The following outlines the roles and responsibilities of the post holder:

  • Set the strategy for the webshop operation – you will own the plan and have free reign to bring ideas and projects to ensure we plan ahead for growth and continuously push ourselves to deliver better customer experiences.
  • Hire, manage and develop the webshop packing team, including: managing rotas, setting and achieving daily/monthly key measures, and completing quarterly reviews.
  • Responsible for webshop beer stock, including: placing internal stock orders based on packaging schedule, receiving stock in time and in full, ensuring all beer is within 4 weeks of pack date (as fresh as possible), completing stock takes, keeping the stock area organised.
  • Responsible for webshop merch stock, including: ensuring we have the correct stock on hand, bringing insights to marketing/webshop team on what’s working and what isn’t so we can improve our merch offering.
  • Keeping the webshop organised and clean at all times.
  • Managing investment required for tools / resources to ensure the webshop runs safely and efficiently.
  • Processing daily orders and setting the daily plan for the packing team.
  • Accountable for developing, measuring and bringing visibility to key indicators. For example: total orders packed/day, % of plan achieved, # of mistakes/month.
  • Jumping in with packaging team as required to ensure we get orders out the door.
  • Responsible for planning and executing the Patrons Society packing of boxes, including: Ensuring correct stock available, planning rota and packing plan, and packing boxes in time and correctly.

OTHER / PERSONAL SPECIFICATION:

  • Highly organised, skilled planner with keen attention to detail; experience in an operations role is an asset.
  • Be motivated, organised and encourage teamwork.
  • Bring an entrepreneurial mindset to grow your business; be passionate about achieving something incredible.
  • React quickly and positively to changing priorities.
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required.
  • Contribute to team effort by completing other tasks as needed.
  • Strong communicator across written and verbal.

Code of Conduct: Northern Monk expects all its members of staff to adhere to standards of processes, procedures and code of conduct. Specifically:

– Working on multiple work streams to a high degree of accuracy and attention to detail

– Demonstrating the company ethos and approach to partners and contacts through your professionalism, knowledge and enthusiasm

– Protecting and promoting the organisation’s values by keeping critical information confidential

– Being a team player and contributing to the Monk values and ethos.

In return, we are committed to respecting and valuing all staff, achieving a good work/life balance, giving staff the space to learn and grow alongside the brewery and ensuring all staff play a role in developing and delivering our vision and plans.