Jobs

‘Born of the North. Together we create the best beer experiences in the world, growing in stature as we grow in scale’

 

Northern Monk is one of the fastest growing and highly regarded breweries in the UK. Due to the hard work and commitment of our team, we’ve won a number of awards in the last year for our brewery, our beer and the way we look after our people.

View our Diversity & Inclusion Policy here, and our Recruitment Policy & Procedure here.
Webshop Operations Manager
Events Assistant

Webshop Operations Manager

Application deadline: 07/10/2022

Reports to:  Head of Ecommerce

Location: Leeds

Hours: 37.5hrs, Monday – Friday, (1 Saturday/month for Patrons Society packing)

Salary: £25,000 – £30,000

 

The Northern Monk Webshop started in 2017 and since has become an important channel within the business. Despite incredibly rapid growth during covid 19, one thing that hasn’t changed is our commitment to delivering the best beer experiences for our customers. The Webshop is such an important channel for us! From a customer purchase to when they receive and open their order, we have a direct impact on the beer experience they receive. From freshness/storage of the beer packed, to speed of fulfilling the order, and finally the presentation and contents of the package they receive and open.

THE ROLE:

We are looking for an Operations Manager that is as passionate as we are about making sure each customer receives the best beer experience possible. The Operations Manager is responsible for running the Webshop: from bringing ideas on how we improve the customer experience, rotation of stock, managing the team, to processing & fulfilling customer orders quickly and correctly. Once an order is placed, it is the Operations Manager’s responsibility to make sure customer’s expectations are exceeded in receiving their order!

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality and customer beer experiences. We are not only looking for someone with excellent organisation and attention to detail, but someone that wants to bring strategic ideas to ensure we’re constantly improving the customer experiences.

ROLE AND RESPONSIBILITIES:

  • Set the strategy for the webshop operation – you will own the plan and have free reign to bring ideas and projects to ensure we plan ahead for growth and continuously push ourselves to deliver better customer experiences.
  • Hire, manage and develop the webshop packing team, including: managing rotas, setting and achieving daily/monthly key measures, and completing reviews.
  • Responsible for webshop beer stock, including: placing internal stock orders based on packaging schedule, receiving stock in time and in full, ensuring all beer is within 4 weeks of pack date (as fresh as possible), completing stock takes, keeping the stock area organised and carry out weekly stock take
  • Responsible for webshop merch stock, including: ensuring we have the correct stock on hand, bringing insights to marketing/webshop team on what’s working and what isn’t so we can improve our merch offering.
  • Set up of products for upcoming webshop launches on shopify.
  • Responsible for managing stock levels of webshop supplies including boxes/packing tape/packing peanuts, etc.
  • Keeping the webshop organised and clean at all times.
  • Managing investment required for tools / resources to ensure the webshop runs safely and efficiently.
  • Processing daily orders and setting the daily plan for the packing team.
  • Accountable for developing, measuring and bringing visibility to key indicators. For example: total orders packed/day, % of plan achieved, # of mistakes/month.
  • Jumping in with packaging team as required to ensure we get orders out the door.
  • Responsible for planning and executing the Patrons Society packing of boxes, including: Ensuring correct stock available, planning rota and packing plan, and packing boxes in time and correctly.
  • Inventory planning of hazy and vegan subscription boxes.

ABOUT YOU:

  • Highly organised, skilled planner with keen attention to detail; experience in an operations role is an asset.
  • Be motivated, organised and encourage teamwork.
  • Bring an entrepreneurial mindset to grow your business; be passionate about achieving something incredible.
  • React quickly and positively to changing priorities.
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required.
  • Contribute to team effort by completing other tasks as needed.
  • Strong communicator across written and verbal.

WHY JOIN?

  • 29 days holiday, including bank holidays (increasing 1 day for each year of service for the first 5 years)
  • A pension with The Peoples Pension
  • Two days a year to volunteer with a local charity
  • Birthday and anniversary treats
  • Free fruit at work
  • Generous discount on beer and merch
  • Free Annual Eye Examination
  • Annual health check (after 1 year of service)
  • Cycle2work scheme (after 1 year of service)

Culture fit is hugely important to us. If you’re unsure if you meet all the criteria but have skills which are transferrable and you believe you would fit in with our core values, please don’t hesitate to apply.

We particularly welcome female applicants and those from ethnic minorities, as these groups are underrepresented in the brewing industry.

Events Assistant

Application deadline: 17/10/2022

Reports to: Events Manager, General Manager

Location: Leeds

Hours: Full time – (Including weekends and evenings)

Salary: £22,000

 

THE COMPANY:

Our mission is to create the best beer experiences in the world. The Refectory Group and The Chapter Hall play a key part in that. Set in a Grade 2 listed building, The Old Flax store is at the heart of Northern Monk and the events we host here are integral to the company. From weddings to beer festivals, the space is a celebration of all things craft. We are delighted to offer a space in the historic building for bespoke events, tailor made to those who wish to celebrate with us.

JOB PURPOSE:

Northern Monk is looking for a highly organised and passionate person to join our growing team at Northern Monk Refectory LDS as an Events Assistant. Working closely with the Events Manager, this role is not a standard 9-5. All applicants should be willing to work late nights and weekends in addition to some office hours to ensure smooth running of events both within the Refectory and our 200-capacity event space – The Chapter Hall.

Reporting to the Events Manager, you will both work closely with the General Manager. Supporting the team in taking bookings, as well as liaising with clients to increase the footfall across all service periods and the number of events held in the Chapter Hall.

In addition, the Events Assistant will play a key role in running events in the Chapter Hall, both as support to the Events Manager and as the key contact for clients. As a result, we are looking for someone with experience in a customer facing role. We are incredibly proud of the events that we host in the Chapter Hall, and we are looking for candidates who value quality and excellence with a keen eye for detail.

Customer service will be a large part of this role, both face to face and by phone and email so the candidate will need to have excellent communication skills and the ability to problem solve.

We believe we have a strong internal culture and the successful candidate will be able to demonstrate our values of community and collaboration. We offer opportunities to progress professionally with access to internal and external training and the chance to attend some of the best beer events. Northern Monk is committed to providing a world class working environment and we’re proud to say that our employees agree.

ROLE & RESPONSIBILITIES:

  • Respond to all booking enquiries by phone and email in a timely manner ensuring an excellent customer experience
  • To maintain a high level of professionalism in all correspondence relating to Northern Monk
  • Support the Events Manager with regards to meetings and viewings of the Chapter Hall
  • To ensure customers always receive a high standard of customer service
  • To maintain a high level of organisation in the Chapter Hall, taking responsibility for the cleanliness to ensure the space is always presentable for viewings. Also working with Refectory LDS team to ensure all staff are maintaining the standards set for the space.
  • To communicate all bookings to staff in a way that is easy to follow and understand if you are not present to communicate in person.
  • To work effectively as part of a team during events such as weddings and delegate tasks to the team as necessary.
  • To design and execute social media strategies to market events when necessary.
  • To be the ‘go to’ Front of House staff at events when necessary.
  • Maintain excellent relations with suppliers through face-to-face meetings, telephone calls and emails as is appropriate.
  • Assist with other areas of The Refectory as requested.
  • Attend and contribute to team meetings when required and share best practice with colleagues
  • Be comfortable representing the values and ethos of the company always
  • Provide consistent and accurate updates to line manager regarding all areas of work
  • Contribute to team effort by completing other tasks as needed

ABOUT YOU:

  • Motivated, organised and encourage teamwork
  • Excellent time management
  • Must be passionate about brand and achieving something incredible
  • React quickly and positively to changing priorities
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required

WHY JOIN?

  • 29 days holiday, including bank holidays (increasing 1 day for each year of service for the first 5 years)
  • A pension with The Peoples Pension
  • Two days a year to volunteer with a local charity
  • Birthday and anniversary treats
  • Free fruit at work
  • Generous discount on beer and merch
  • Free Annual Eye Examination
  • Annual health check (after 1 year of service)
  • Cycle2work scheme (after 1 year of service)

Culture fit is hugely important to us. If you’re unsure if you meet all the criteria but have skills which are transferrable and you believe you would fit in with our core values, please don’t hesitate to apply.

We particularly welcome female applicants and those from ethnic minorities, as these groups are underrepresented in the brewing industry.