Jobs

We are currently looking for a General Manager to join Northern Monk Refectory LDS. Read the job description and apply below.

 

 

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GENERAL MANAGER - NORTHERN MONK REFECTORY LDS

Application deadline: 18/12/2020

Reports to: Bar Operations Manager – North

Location: Leeds

Hours: 37.5 per week

Salary: Dependent on experience

THE COMPANY

Northern Monk is one of the fastest growing and highly regarded breweries in the UK. We are a Real Living Wage employer, regularly topping “UK’s best brewery awards” as well as being voted as one of the world’s top 100 breweries by Rate Beer in 2018 and Top 100 Small Companies to Work for in 2020. Born of the North, our mission is to create the best beer experiences in the world, growing in stature as we grow in scale.

THE ROLE

The General Manager is an integral role to the Refectory site, we are looking for someone who is comfortable leading a team in a fast-paced and evolving environment. Working with the Bar Operations Manager to set, develop and uphold company standards on what we offer and how we do it.

We’re extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. We also need you to share our passion in providing the best beer experiences for our customers, from welcoming them to the building to the cleanliness of the venue. The General Manager will work with the Bar Operations Manager in a growing Refectory team by setting goals and targets for their site and team.

The General Manager is at the forefront of the team in Refectory LDS, this is an exciting role in which the right candidate can help shape the Refectory experience by encouraging creative thought and pioneering initiatives.

We believe we have a strong internal culture, and the successful candidate will live out our values of community, collaboration and creativity, in addition to having a good understanding of the hospitality industry, particularly in Leeds. We are committed to doing things the right way, with excellence, and the General Manager will be committed to upholding guidelines and legal frameworks.

In return, you’ll be part of a team of people working together to achieve the same goal. In addition to 29 days holiday, you’ll have two days a year to volunteer with a local charity, a pension with the People’s pension, birthday and anniversary treats, free fruit at work and plenty of beer. Once you’ve been with us a year, you’ll qualify for an annual health check and the Cycle2Work scheme.

We offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world. Northern Monk is committed to providing a world class working environment and we are proud to say that our employees agree!

ROLES & RESPONSIBILITIES

  • Ensure that Northern Monk Refectory LDS is constantly pushing to create the best beer experiences in the world
  • Drive brand awareness and customer footfall through unique events & beer experiences working alongside the Bar Operations Manager
  • Continuously develop customer experience and standards of service
  • Ensure that Northern Monk Refectory LDS is at the forefront of Leeds’ beer scene alongside our friends in the industry
  • Monitor customer feedback and satisfaction and ensure responses are provided promptly and professionally
  • Responsibility for cash procedures, financial documents, and all other Refectory admin
  • Work with the Finance team & Bar Operations Manager to ensure invoicing & financial information is recorded promptly and accurately
  • Oversee stock control and allocation, including stock reports and GP targets
  • Work closely with HR Manager & Bar Operations Manager on staff training, quarterly reviews, recruitment and other employee matters
  • Lead a team of employees, providing support, training and development wherever possible
  • Responsibility for all aspects of site security
  • Ensure Health & Safety regulations are adhered to and any necessary developments made
  • Ensure Licensing Objectives and policies are adhered to
  • Responsibility for upholding company standards and ensuring the day to day operation is representative of Northern Monk’s values
  • Monitor customer feedback and satisfaction and ensure responses are provided promptly and professionally
  • Proactively encourage footfall to the site working alongside the Bar Operations Manager
  • Monitor and respond to any issues of damage, fire or complaint, ensuring to report to Head Office when appropriate
  • Working alongside the Events Manager, maximise income and customer experience through private events and bookings
  • Seek to develop relationships with both customers and local businesses, in line with company values
  • Develop new and current relationships with food vendors in line with the Refectory group’s rotating kitchen model. Using this as an opportunity to drive trade and create new customer experiences

PERSONAL SPECIFICATION

  • Highly organised
  • A good awareness and knowledge of the UK craft beer industry
  • Must have a keen interest in both their own personal development and that of their team
  • Experienced people leader