Please note that there may be a slight delay to our usual delivery times due to increased order levels

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Frequently Asked Questions

COMMON QUESTIONS

Shipping
Where do you deliver?
How much does delivery cost?
How long does it take to ship?
When do you despatch the Subscription Boxes?
Order Issues
There was some items damaged or missing from my order, what do I do?
My order shows delivered, but I haven't received anything, what do I do?
What happens if my order has been lost or stolen?
Why has my order been returned to Northern Monk?
I can no longer collect my order in person from the Brewery, what do I do?

Returns & Refunds
What is your return policy?
How do I make a return or exchange?
Where do I return my item to?
When can I expect my refund?
Updating Your Order
How do I change or cancel my order?
Can I change my shipping address?
I don't need to pay VAT, can you remove this?

Click and Collect
What happens after I place my click and collect order?
How long do I have to collect my order?
Where can I collect my order from?
What do I do if I can't collect my order?

SUBSCRIPTION BOX FREQUENTLY ASKED QUESTIONS

Product FAQ's
What beers will I receive in my box?
Can I change the contents of my box?
Can I add extra items into my box?
Can I sign up for more than one subscription on the same account?
I have specific dietary requirements, can I request for a change of beers?

Can't find the answer to questions? Just drop us an email and we'll be back in touch with you.